Running a business today is so much simpler, thanks to the many technological advances available. Computers, tele-conferencing, fax machines, and of course…wireless services like cell phones, PDAs, data services and the like. Yes, you can do much more than you could 10 or 20 years ago, but when you “rob Peter to pay Paul,” some things become easier while you find other aspects of business become more difficult. Learn More
It seems that all companies have “robbed Peter” by utilizing the fantastic telecom systems that are commonplace today. Not just wireless systems, but wireline, too. Now they must “pay Paul” by trying to manage their complicated, and constantly growing, telecom assets. When you have a couple dozen wireless devices to track, you might be able to manage then yourself. Perhaps all additions and replacements go though you so you can jot it down in a spreadsheet. The same applies if all the devices have the same service plan. No problem!
Your Company Is Growing…So What Happens Now?
But what if your company starts growing? Suddenly you have 100 hundred wireless phones, and your wireline system has expanded likewise. Employees come and go through your office and you are still using the spreadsheet to account for all the devices. The boss now says that some of the staff needs data service on their wireless account. Some don’t. Now you are juggling 3 or 4 different wireless plans among the employees. Thank goodness for computers, huh? Oh wait! Some of the people ordered wireless devices that you know little about, and they are coming to you with their problems. Now the boss wants a printed report to see why the company’s telecom expenditure has skyrocketed, and where all the money has gone. You type an e-mail explaining that you now have 100+ employees that have varying services agreements, different styles and brands of wireless devices, and there are a number of employees on your spreadsheet that are reported to have phones but 8 of them aren’t with the company anymore…and one of them passed away last year. You’ll try to track them down and see where they are and see if you should cancel their service and…
I think you get my point. And that was just the wireless side of things. Imagine adding to it all the problems associated with wireline. The difficulty compounds itself as your company grows. If your organization has come to that point, then you need to consider professional Telecom Expense Management, or TEM, for short. Telecom Expense Management consists of 5 basic levels of managing your telecom system.
-Asset management, which is very basically keeping accurate and up to date inventory of all your telecom assets.
-Invoice Validation. That is the process of scouring the monthly invoices for errors and discrepancies, and following them to resolution.
-Expense Optimization. In a nutshell, Expense Optimization makes sure that you are getting the best ROI for your telecom expenditure at all levels, from purchasing equipment to ensuring the service plans are right for each person.
-E-Procurement, which controls all assets by introducing a single, centralized source for all purchases, returns and exchanges.